Friday, October 28, 2011

"Pearl Award Winner" - Beth Miller

A secret advantage to being the CEO of The Dwyer Group, as I often say, is that I’m also the target customer. I’m the wife, the mom, and the woman of the house who schedules service calls when I need something at home repaired. That’s a special perspective – understanding the customer. Beth Miller, of Mr. Rooter of Sonoma County, knows exactly what I mean. For the nay-sayers who think that plumbing is a man’s job, Beth is the role model in the Mr. Rooter uniform who proves otherwise. I was thrilled to honor Beth as a Pearl Award Winner at 30th Anniversary and Reunion for The Dwyer Group recently. Watch this video about her story to see why:

Like a growing number of women who are entering the service trades and representing our brands, Beth has that special understanding for putting customers first. She has served in every role for Mr. Rooter of Sonoma County, from the field to the front office. Her care and expertise just shine. She inspires those around her and she follows The Dwyer Group Code of Values. And I am personally touched by the example she has set for her daughter. Beth takes pride in her career and shows that women have a place in the trades. Now, as a Pearl Award Winner, she also has a place in our hearts. It was wonderful to recognize her in front of our whole system. And The Dwyer Group is sending her on a cruise vacation to celebrate. Congratulations, Beth, for many, many, many jobs well done.

Thursday, October 27, 2011

"Pearl Award Winner" - Joey Link

I love to say that I am blessed to be part of a great company that attracts so many wonderful people. We are successful across our franchise brands not only for the businesses we’ve established, but also for the countless men and women who deliver their services to customers around the world. That was reinforced in the most profound way with an individual at The Dwyer Group Reunion last week in Indianapolis. Words do not do justice to the Respect, Integrity, Customer Focus and Having Fun in the Process that Joey Link displays every day. This is a man who has faced God’s toughest challenges, and he has persevered in a way that serves as an incredible example to all who surround him. When The Dwyer Group was preparing for the company’s 30th anniversary and reunion, we put out the call across our brands in search of our Pearl Award winners. A special recognition program sponsored by our vendor ReachLocal, the Pearl Award was created to look for the best office representative and the best service representative in our franchise family. Among the many inspirational responses, a nomination for Joey Link showed up. And it was incredible. Despite the hardships of diabetes and infections that have led to hospital stays, surgeries and the loss of limbs you might think are necessary for the job, Joey has been the epitome of determination. Having dealt with the passing of loved ones in his family, he also remains that much stronger to live his life to the fullest. His Aire Serv family, customers, friends and relatives have reaped all the rewards for having a man of that caliber among them. And, I had the pleasure of visiting Joey at Aire Serv of Louisville, Ky., to give him the good news that he was a Pearl Award winner.
Watch the video here:

Joey attended our 30th celebration and reunion to be honored by our entire company. He will also enjoy a cruise vacation, courtesy of The Dwyer Group. If ever there was a man worthy of congratulations, it’s Joey Link. And I’ll be the first one to say that his incredible influence has stretched far beyond the streets of Louisville, Ky. Thank you, Joey! You remind all of us what it means to Live R.I.C.H.

Tuesday, October 25, 2011

Here's to Higher Learning

Benjamin Frankin once said: “An investment in knowledge always pays the best interest.” I couldn’t agree more! I’ve always been a fan of lifelong learning. Teachable moments are a daily opportunity. Speaking as the CEO, I am never done learning. And sharing opportunities for growth with others are equality important. That’s why I was so proud to announce the creation of a special 2012 scholarship program at The Dwyer Group reunion and 30th Anniversary celebration recently.

The company will immediately begin accepting applications to grant thirty $1,500 scholarships to eligible full-time employees of The Dwyer Group and full-time employees of franchisees who are planning to enroll or are enrolled in coursework at certain undergraduate, graduate and trade schools. Eligible candidates will have been continuously employed by the respective company for a minimum of two years. Our hope is to help build talent, knowledge and skills that we value – all while recognizing the incredible team of people it takes to represent The Dwyer Group and our service brands each and every day. It’s a beautiful feeling to invest in the team. And this scholarship program is just one more example of how we continue to Live R.I.C.H. in our franchise family.

Monday, October 17, 2011

Family Reunions: Dwyer-style

Do you want to know how we are having fun in the process at The Dwyer Group this week? I am blessed with a very big family and we know how to plan a shindig! Don’t dare call it just a convention. It’s so much more. Actually, let me start at the very beginning… My mom and dad had six kids to nurture and mentor, so all things “family” were big. No doubt. That crept over into the family-owned business without a second thought too. From the earliest days of The Dwyer Group, joining the company also meant joining the family. That’s why annual conventions soon became dubbed: Reunions. This year and this week are no different. We’re officially celebrating our 30th Anniversary and hosting our annual reunion. And over the years, just as the Dwyer family has grown with kids, grandkids, nieces and nephews, our franchise family has grown as well with more brands, more associates and more franchisees. Personally, I like to think that growing up in a big family with lots of brothers and sisters and cousins and more, prepared me well for being part of a big company with lots of great franchise brands and people I cherish like…well…like family. I cannot wait to see all of our attendees at the J.W. Marriott in Indianapolis this week. I mean, I cannot wait to be with the family!