Tuesday, February 7, 2012

Wednesday, January 25, 2012

My Cover Has Been Blown!

appeared on CBS’s hit reality show “Undercover Boss” on January 22nd to see if my father's vision for the company and the Code of Values were being implemented on the front lines. Read more about my journey here! If you missed the episode, you can watch it at http://www.cbs.com/shows/undercover_boss/video


Friday, January 6, 2012

“My Faith and My Job”

This week the Catholic News Service did a story about me appearing in an upcoming episode of “UNDERCOVER BOSS” on CBS. (The show will air Sunday, Jan. 22, 8-9 pm ET/PT. Be sure to watch!) The headline was a proud first for me, calling me a ‘Catholic CEO.’ I don’t oversee a religious-based company. I just happen to be a religious person who serves as the CEO of The Dwyer Group. I’m not shy when it comes to admitting that I find strength in my faith. My faith keeps me grounded, helps me achieve balance in my life, and guides me to remember the things that are important to me. My faith, I like to think, makes me a good student in the study of servant-leadership. My faith also reminds me that I am human. All of those things came in pretty handy for “UNDERCOVER BOSS!” And I hope everyone enjoys the show. To read the story from the Catholic News Service, click here: http://www.catholicreview.org/subpages/storyworldnew-new.aspx?action=11194

Monday, December 5, 2011

"Undercover Boss"

The news is officially out. CBS and The Dwyer Group announced today that our company will be featured in Season 3 of the Network’s hit reality series “Undercover Boss.” Mark your calendars for the episode on Sunday, Jan. 22, 8 p.m. ET/ 7 p.m. CT. Read our press release here.


Thursday, November 17, 2011

Founders Day

Tomorrow, The Dwyer Group will be celebrating its annual Founder’s Day. We’re remembering the many ways that our late Founder, Don Dwyer Sr., touched our lives this Founder’s Day, as we celebrate his vision now known as The Dwyer Group.

This year, it’s even more special as we mark the 30th anniversary of our company. After three decades of growth and success, we would like to take a moment to reflect on the man who started it all and honor him for his dedication. We’ve come a long way from our humble beginnings in 1981, expanding from Don’s ambitious dreams to where we stand proudly today.

As we reminded our franchise family at The Dwyer Group annual reunion in October, we have experienced amazing growth and significant milestones that are directly attributed to our passionate team members and our Code of Values. Our Code of Values leads us every day to uphold the themes of Respect, Integrity, Customer Focus, and Having Fun in the Process at The Dwyer Group. We devote time to getting away from the office to keep a strong bond with our families. We continually strive to enrich our lives with keeping Don’s dream going every day.

We remember Don’s vision every year on Founder’s Day and will never forget his contributions. Our rich history is dotted with lessons learned, the most important one coming from Don. Because we keep in mind where we started, it gives us clear direction to where we’re going. If it weren’t for Don’s passion and devotion, we wouldn’t be where we are now, 30 years later. Thank you for being a dreamer, Dad.

Friday, November 11, 2011

Veterans Day

Veterans Day 2011

This Veterans Day, I encourage everyone to take the opportunity to thank all of our veterans of the past, present and the future, and say a prayer for their safety, as they work endlessly for ours. As we find little ways to show our appreciation, we should all remember the sacrifices our courageous women and men in uniform have made for the freedom and peace of this great nation.

So often we forget what this nation stands for and how we came to have the freedom we enjoy today. It’s because of the heroic acts of our members of the military that we are here now. I invite you to take every chance to express your gratitude for their service—each act of appreciation serves as a heartwarming reminder to our service men and women that we care. We should not only remember and thank them on Veterans Day, but every day for their bravery and sacrifices.

The Dwyer Group also plays a part in thanking them by embracing more than 235 veterans among franchise owners as a result of the VetFran program www.leadingtheserviceindustry.com/VetFran.asp. As our franchise network grows across the Dwyer brands, we are proud to be able to support and cherish our veterans each day. Today, The Dwyer Group salutes all veterans as we celebrate and honor them for their great courage and devotion to the liberty of our country.

Friday, October 28, 2011

"Pearl Award Winner" - Beth Miller

A secret advantage to being the CEO of The Dwyer Group, as I often say, is that I’m also the target customer. I’m the wife, the mom, and the woman of the house who schedules service calls when I need something at home repaired. That’s a special perspective – understanding the customer. Beth Miller, of Mr. Rooter of Sonoma County, knows exactly what I mean. For the nay-sayers who think that plumbing is a man’s job, Beth is the role model in the Mr. Rooter uniform who proves otherwise. I was thrilled to honor Beth as a Pearl Award Winner at 30th Anniversary and Reunion for The Dwyer Group recently. Watch this video about her story to see why: http://www.youtube.com/watch?v=Bk2qd4F5wZ0&feature=share

Like a growing number of women who are entering the service trades and representing our brands, Beth has that special understanding for putting customers first. She has served in every role for Mr. Rooter of Sonoma County, from the field to the front office. Her care and expertise just shine. She inspires those around her and she follows The Dwyer Group Code of Values. And I am personally touched by the example she has set for her daughter. Beth takes pride in her career and shows that women have a place in the trades. Now, as a Pearl Award Winner, she also has a place in our hearts. It was wonderful to recognize her in front of our whole system. And The Dwyer Group is sending her on a cruise vacation to celebrate. Congratulations, Beth, for many, many, many jobs well done.